Bank of America Stadium Rules and Regulations

Bank of America Stadium is a non-smoking property. Smoking is prohibited in all areas of the stadium, including indoor rooms, seating areas, suites and club areas. This includes, but is not limited to, cigarettes, vapor cigarettes and e-cigarettes. Bank of America Stadium is designed for fans of all ages. Please note that every child over 12 months of age must have a match ticket to enter the stadium. Any child under the age of 12 admitted without a ticket must share a seat with an accompanying adult. Adults can enroll children in the Day A Kid program at one of the 100 guest relations booths in the lobby. The Banc of California box office is located at the northwest corner of the stadium and is open Monday through Friday from 10 a.m. to 5 p.m., as well as on event days.

Opening hours are extended to meet the needs of certain events. For ticket information, please call 213.419.9415, email or visit All fans who wish to claim or report lost items at an event should visit the Guest Experience Center, located in the main lobby behind section 129. Fans inquiring about lost items at previous events should contact the Lost & Found hotline at 213.519.9900 or email – Fans are encouraged to cheer on, sing and support their team while remaining respectful and polite to their fellow guests, referees, fans of the opposing team and players.- Fans enjoy the football experience without fights, thrown objects*, attempts to enter the field, political or incendiary messages and disorderly behavior, including foul language, Sexist, racist, obscene or offensive, or Gestures.- Fans comply with the requests of stadium staff regarding stadium guidelines and emergency measures.- Fans quickly and carefully return the ball to a stadium employee or the child of the ball on the sidelines in case a soccer ball enters the stands. – Alcoholic beverages are consumed responsibly and only by adults.- Fans behave legally to avoid incidents in the stadium and in the car parks. * DISCARDED ITEMS: The use of streamers as an expression of fan enthusiasm is not prohibited, but will still be reviewed. Banners may not be used to influence the competition and/or throw at a player, referee or stadium staff.

Free Wi-Fi is available throughout the stadium for guests in the upper and lower bowls, at the club level, in suites, concession areas and halls. With more than 1,200 access points, StadiumGuest keeps you connected to the Internet. Fans can have it all from their seats – from browsing the web to visiting social media to using apps and checking emails. Follow these instructions to connect: Looking for the WIFI password? Wondering if you can bring a banner or sign to the stadium? Take a look at our A-Z guide or use the search bar below. Fans who need help should contact a stadium staff member or send a message to security forces at 704-Get-Help (704-438-4357). All guests and their personal belongings are checked when entering the stadium. Guests who attempt to enter with prohibited items are subject to deportation. All customers are controlled with Walk-Thru technology.

By offering a ticket and entering the stadium, fans consent to such searches and waive any claims they may have against mlS, its member clubs, affiliates and stadium owners, or their agents. If individuals choose not to consent to the searches, they will be denied access to the stadium. In accordance with state, state, and local guidelines, service animals are allowed to accompany guests with disabilities to Bank of America Stadium. North Carolina requires service animals to be a dog (of any breed) or a miniature pony. North Carolina requires all dogs to be registered and vaccinated, including service animals. The stadium does not require service animals to wear special harnesses or identifiers. Neither federal nor state law recognizes emotional support animals as service animals. The team also explained that masks will be available for customers at the stadium entrances and at customer services and security stands. Similar protocols from 2020 will also be used, including “cashless transactions, mobile ticketing, improved cleaning procedures and hand sanitizing stations” for safer experiences throughout the stadium amid growing COVID-19 concerns. Blankets are allowed in the stadium during the winter months.

Fans are asked to shake the blanket to pass security. If there is a bag that contains the blanket, the bag must always comply with the stadium bag guidelines. Atrium Health Nursing Rooms – A private room for breastfeeding mothers is available on each level of the stadium. To access one of these rooms, visit the Guest Relations booth across the street from sections 119, 129, 313, 525 or 543. For more information about our treatment rooms, call 704-358-7000. Amateurs who consume alcohol are encouraged to drink responsibly. Guests who try to bring their own alcohol to the stadium or who are obviously drunk will not be allowed to enter the stadium. All alcohol sales require photo ID as proof of age. In North Carolina, there are four acceptable forms of identification that can be used to purchase alcoholic beverages: the current driver`s license of any U.S. state, the current U.S. military ID card, the current North Carolina ID card, or the current official passport issued by a nation. You must be at least 21 years old to buy alcohol.

Only two beers are sold per person for one purchase. All alcohol sales are stopped in the 75th minute. The sale may be discontinued earlier at the discretion of the stadium management. For the convenience of our guests, the Charlotte Football Club offers customer service stands. Customer relations representatives can provide fans with information about the stadium, public transport, restaurants and hotels, and answer questions from people with disabilities. Guest relations kiosks are located at each front door and next to the 500-level elevator lobbies. Parents/guardians who report or inquire about the loss of children should contact the nearest police officer, event staff or guest counsellor. This person will immediately contact the stadium command center with all the important information about the child. This information will be shared with all relevant parties in the stadium. There is a customer experience center in the main lobby behind section 129. The Guest Experience Center can help fans find requests, lost children, stadium directions, emergencies, and amenities for fans with disabilities, such as mobile subtitle devices and assisted hearing aids.

For your convenience, changing tables are located in all family washrooms at Banc of California Stadium. Please note the family toilets for some stadium locations. Lost children and fans must be taken to the Guest Experience Center, located in the main lobby behind section 129. Parents looking for a lost child should consult with the event staff, security personnel or the nearest law enforcement officers for assistance. For security reasons, Banc of California Stadium is unable to make stadium-wide announcements for children or lost fans. Fans are only allowed to bring two factory-sealed plastic water bottles inside the stadium. Small fixed cameras are allowed in the stadium. Video cameras are not allowed. Tripods or other similar devices that could pose a tripping hazard are also not allowed. Charlotte Football Club recycles all cans, bottles and cartons produced in the stadium. – SMS with the word ASSIST to 323-310-LAFC (5232), followed by the problem and location- Call the hotline in the stadium at 213-519-9900- Contact nearby staff or security personnel Cameras (again) are allowed at Banc of California Stadium as long as their lens does not exceed 3.5 inches in length and does not interfere with the game or the enjoyment of other fans in the game.

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